Refund Policy

Last updated: September 23, 2026

RootsLore Pro subscriptions purchased on our website are sold and billed by Paddle, our merchant of record. Paddle handles payment support and refund requests for those purchases. Purchases made through an app store are handled under that store’s refund process.

Web purchases and your rights

Paddle’s Refund Policy explains refund eligibility, statutory withdrawal rights, and country-specific rules. Applicable consumer rights remain available regardless of this page. RootsLore does not add a separate money-back guarantee to Paddle’s policy.

Request a refund

Use the support link in your Paddle receipt or subscription management page, or visit Paddle buyer supportand choose “Request refund.” Paddle reviews the request under its policy and applicable law. For a problem with RootsLore itself, email support@rootslore.com so we can help resolve it.

Cancel a subscription

You can cancel through the “Manage subscription” link in your Paddle confirmation email or through Paddle buyer support. Cancellation stops future renewals and normally takes effect at the end of the current paid period; it does not by itself refund a payment already made. If you may be eligible for a refund or withdrawal, submit a refund request separately. See Pro pricing and our Terms of Service.